[Charmed Elements Gift] Refund Policy
Last Updated: [yesterday]
At Charmed Elements Gifts, we want our customers to be completely satisfied with their purchases. If you have any concerns or are not happy with your purchase, please read our refund policy carefully.
1. Eligibility for Refunds
We offer refunds on eligible items in accordance with the following conditions:
- To be eligible for a refund, the item must be unused and in the same condition as when you received it.
- Refund requests must be submitted within [3 days] of receiving the item.
- Custom-made or personalized items may not be eligible for refunds, except in the case of a manufacturing defect or damage during shipping.
- Some products may have specific refund policies. Please check the product description for any additional refund guidelines.
2. Non-Refundable Items
Certain items are non-refundable, including:
- Downloadable digital products (e.g., ebooks, software, etc.).
- Gift cards.
- Perishable goods (e.g., food items, flowers, etc.).
- Items marked as "Final Sale" or "Non-Returnable" in the product description.
3. How to Initiate a Refund
To request a refund, please follow these steps:
- Contact our customer support team at [customer support email@example.com] within [3days] of receiving your item.
- Provide your order number, a description of the issue, and any relevant photos or documentation.
- Our customer support team will review your request and provide instructions on how to proceed.
4. Refund Process
Once your refund request is approved, we will process your refund within [7 business days]. The refund will be issued to the original payment method used for the purchase.
5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
6. Lost or Damaged Items
If your item is lost or damaged during shipping, please contact our customer support team immediately. We will work with you to resolve the issue and either provide a replacement or issue a refund.
7. Changes to this Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase from [Charmed Elements Gifts], you agree to and accept the terms of this refund policy.
If you have any questions or need further clarification about our refund policy, please contact our customer support team at [customer support email firstname.lastname@example.org].